Shipping policy

Shipping Policy
Last updated: June 2026

OUR DELIVERY COMMITMENT
We believe you shouldn't have to wait to start your recovery. That's why every order is fulfilled directly from our local UK warehouse, ensuring your SmoothBack Triple Fusion Massager gets to you as quickly and safely as possible[cite: 12, 75].

100% FREE UK SHIPPING
We cover the costs completely[cite: 2, 11, 55, 74]. Every single order qualifies for Free UK Delivery[cite: 11, 74]. There are no minimum purchase amounts, no hidden handling fees, and no surprise charges at checkout.

DELIVERY TIMELINES
- Warehouse Processing: Orders are prepared and dispatched within 1-2 business days.
- Shipping Transit Time: Once dispatched, your delivery typically takes 2-3 working days to arrive at your doorstep[cite: 12, 75].

HOW TO TRACK YOUR ORDER
As soon as your package is handed over to our courier, you will automatically receive a dispatch confirmation email. This will include your tracking number and a direct link so you can follow your delivery's progress in real-time.

DAMAGED OR MISSING DELIVERIES
If your order arrives damaged or doesn't show up within the expected window, don't worry. Just drop us a line and we will resolve it immediately with a priority replacement.

CONTACT US
For any questions regarding your shipping, tracking, or delivery:
Email: info@smoothmassager.co.uk [cite: 45, 189]
Customer Support: support@smoothback.com [cite: 186]
Hours: Monday-Friday, 9am-5pm (UK time) [cite: 46, 189]