Contact information

Contact Information
Last updated: June 2026

GET IN TOUCH
Whether you have a question about the SmoothBack Massager, need help tracking your delivery, or want to process a return under our 90-day guarantee, our dedicated UK team is here to help. 

CUSTOMER SUPPORT CHANNELS
- General Enquiries: info@smoothback.co.uk
- Order & Refund Support: support@smoothback.com

OPERATING HOURS
- Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
- Saturday and Sunday: Closed

We aim to respond to all email enquiries within 24 hours on business days. 

STORE ASSISTANCE NOTE
If you are contacting us regarding an existing purchase, please make sure to include your full name and order number in your email so we can locate your details and assist you as quickly as possible.